ManageFirst Professional Certification

The ManageFirst Program, created by the National Restaurant Association Educational Foundation (NRAEF) and managed nationally by National Restaurant Association Solutions, is a management development program that equips students with the key competencies they need to begin or advance their management careers in our demanding industry. ManageFirst has been adopted by more than 350 colleges and universities, a variety of restaurant and foodservice companies, and now PWC Training is offering the program.

A competency-based program created with input from industry leaders.
The ManageFirst Program was created to address the needs voiced by industry members and educators. To ensure the program’s topics were on target, we worked with more than 400 academics, operators, trainers, hiring managers and executives to conduct an 18-month Job Task Analysis and identify the competencies essential to a manager’s success.

The ManageFirst ProgramTM is relevant, comprehensive and flexible.
The program is easy to implement in a variety of settings. Program components include textbooks covering 10 key topics, corresponding exams and certificates, and ManageFirst Professional® credential (MFPTM), which demonstrates a mastery of competencies to future employers. ServSafe® and ServSafe Alcohol® are also a part of the program.

Core Credential Topics (Required)

Associated Competencies
Manage and forecast profitability
Manage team members information flow
Manage team members & Comply with legal requirements
Food safety and sanitation & Facilities and equipment management

Foundation Topics (1 Elective is Required)

Associated Competencies
Manage guest experience
Manage food and beverage program
Manage purchasing information
Manage and forecast profitability
Manage F & B program & Alcohol service
Business ads, promotions, and marketing
Alcohol law and your responsibility
Recognizing and preventing intoxication
Checking identification
Handling difficult situations